Please note, to be eligible for this role you must be based in Berlin and hold the right to work in Germany.
This role will work on the exciting Zendesk AI Agent (Ultimate) product.
Ultimate were acquired by Zendesk in March 2024, we’ve become even more powerful.
Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.
THE ROLE:
We are looking for a Lead Data Analyst for our Analytics Core team here at Zendesk AI Agents.
This role in our newly created team will play a crucial role to build the foundation for future analytics and insight capabilities for our product. You will play a crucial role in identifying new ways to measure performance and key drivers, specifically in the context of generative bots, and enabling customers to continuously enhance the automation experience.
Additionally, you will work with Data Analysts and Data Engineers to define data requirements for our analytics platform and assist product squads in creating effective tracking and measurement plans to ensure the impact of new features align with our product strategy.
Key Responsibilities:
Advanced Analytics & Modelling:
Strategic Data Leadership:
Data Architecture & Infrastructure:
Collaboration & Knowledge Transfer:
This role requires a strong blend of technical expertise and business acumen. You'll be an effective communicator who can bridge the gap between product , analytics, data science and engineering teams.
The ideal candidate for this role will have a deep understanding of the following:
Technical Skills:
Non-Technical Skills:
How we measure success for this role, involves but not limited to:
The Interview Process:
We want to be transparent about what you can expect from our interview process.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.