UX Researcher (f/m/div) for a new finleap venture

  • FinLeap
  • Berlin, Germany
  • 08/08/2019
Full time Data Science Data Analytics Big Data Statistics

Job Description

For you it’s a leap in your career, for us it’s the future of finance!

Founded in Berlin in 2014, finleap is Europe’s number one Fintech ecosystem. We are renowned for our fast execution in building successful, innovative and market-changing Fintech companies. Combining entrepreneurial execution, technological capabilities and diverse talent from over 60 different countries, finleap continuously challenges the status quo to reshape the way technology impacts the financial market. With 14 established ventures and new ones being launched each year, we have a wide variety of opportunities.

We build ventures from scratch and combine years of industry knowledge with entrepreneurial drive and passion. With everything we do, we believe that User Experience is an integral part of success. For us, research and resulting design is as much about behaviour and emotion as it is about utility and ease. We move quickly but also have enough time and space to develop broad ideas.

We’re now looking for a UX Researcher (f/m/div) to join us at a new venture we are about to launch!

What will keep you challenged?

  • Conducting qualitative and quantitative studies

  • Design and implementation of workshops (e.g. Ideation Workshops)

  • Advising internal and external stakeholders on the relevance of customer-centred product development

  • Development of personas, usage scenarios and customer journeys in cooperation with our interdisciplinary team

  • Strategic thinking & excellent communication of the developed insights in front of the team

  • You have a degree in social sciences, psychology, service design or something similar.

  • You have proven experience in User/Customer Experience Research

  • You have worked at least 3 years as a customer or user experience researcher

  • You have the ability to communicate complex things in a simple way.

  • You already have experience with service design approaches in product and business model development.

  • You are familiar with an agile way of working, conducting workshops and customer communication.

  • You are interested in questions about finances and new business models

  • You have full professional proficiency with German & English

What will make you succeed?

  • The drive to build an innovative fintech or insuretech product from concept to launch and beyond

  • Significant customer experience background, able to do quantitative and qualitative research, conduct customer interviews, creative workshops, define target groups and produce clear guidelines.

  • Good communication skills so to translate the customers findings, consolidate areas of opportunity and translate into tangible recommendations

  • Liking to facilitating workshop in a very early stage, coming up with new ideas, testing prototypes, working close with the designer and product team, running surveys and creating presentations to share results.

  • Interest in a work environment that iterates fast, communicates all the time, solves problems with lateral thinking and a hands-on mentality

  • Strong customer focus throughout the whole process.

  • Basic statistics knowledge, we do our known data analysis and would appreciate someone able to crunch and present some numbers

Why this new finleap venture?

  • Have a direct impact on the development of our new B2C-venture! Join and shape it right from the beginning.
  • Work with incredibly passionate and talented team members in our amazing office in startup hub H32 incl. free drinks and snacks, community events and other employer benefits (e.g. discounts for transportation tickets, gym memberships and more).
  • An international leadership team dedicated to your growth and development.
  • Profit from a strong network of companies and experts as part of the finleap family, Europe's No.1 fintech ecosystem.

Does this look like your next challenge? Apply here and let's talk more about it!