Fraud Analyst (m/w/x)

  • Grover
  • Berlin, Germany
  • 06/08/2020
Full time Data Science Data Analytics Big Data Statistics

Job Description

Grover is the alternative to ordinary - rethink things.

Grover offers a simple, monthly subscription model for the tech you love - it's the new alternative to buying or financing tech products. For a small monthly fee, private customers, as well as businesses, get access to a wide assortment of tech products at a fraction of the purchase price. We're on a mission to re-invent consumption, break the barrier between ownership and usage, and make innovative technology accessible to everyone. As a member of the CE100 Emerging Innovators group of leading companies in the Circular Economy, we are at the forefront of reducing e-waste and establishing a more sustainable way of using products through recirculation. Since launching in 2015, we have reached more than 500.000 registered users and have raised roughly €300 million in equity and debt financing from investors including Samsung, Commerzbank, and Global Founders Capital. LinkedIn ranks Grover as one of the Top 10 hottest startups to work for in Germany in 2019.

We are now looking for a Fraud Analyst to join our talented Risk team in Berlin.

Tasks

As a Fraud Analyst, you will:

  • Review and screen customers orders to deliver a seamless fraud prevention experience
  • Identify suspicious trends or activities
  • Compile reports on levels of fraud in business to management
  • Manage regular audits of payment activity
  • Assist with suggestions to continually redefine the Fraud Prevention business rules
  • Working closely to data scientist to provide feedback in cases and work on algorithms
  • Support and uphold relevant business policies and procedures
  • Resolve issues with customers over telephone or e-mail, including complaints
  • Support the business in reducing risk and revenue loss

Requirements

You care about:
Ownership: you easily communicate ideas, implement them, and take responsibility for your actions

Helping others: sharing knowledge with your colleagues is on top of your priorities

Fast-paced startups: you love adapting to different situations, and you know how and when to iterate fast and with high quality

Our product: you believe in our vision, and are willing to give your best to build the future of Grover

We are looking for a passionate Fraud Analyst with:

  • Previous e-commerce fraud prevention, investigation or retail fraud prevention experience
  • Strong desire to build a career in the fraud industry
  • Demonstrated use of analytical software solutions such as Excel
  • Excellent organizational, analytical, and critical thinking skills
  • Exceptional problem-solving skills
  • Great English level, German knowledge is a plus
  • Query languages such as SQL knowledge is a plus

Benefits

What we offer:

  • Flexible working hours and remote work policy
  • Entrepreneurial responsibility and flat-hierarchies
  • Career growth
  • Modern, spacious office located in central Berlin
  • Open-minded variety of nationalities
  • Team Events

About us

Grover is the European market leader in technology rentals, bringing the access economy to the consumer electronics market. We value entrepreneurship, intelligence, and purpose in everything we do. We’re a team of over 100 creative and motivated minds, from over 31 countries - this shapes our way of thinking and work approach. Open communication, teamwork, and drive all go a long way at Grover. Our HQ in Berlin Mitte offers plenty of space for fun, collaboration, and rethinking things.