Technical Support Engineer - FortiNAC

  • Fortinet
  • Frankfurt am Main, Germany
  • 23/04/2021
Full time Data Science Data Analytics Big Data Artificial Intelligence Data Management Statistics

Job Description

We are looking for skilled candidates with good communication skills to join our growing TAC team in Frankfurt.Languages: Fluent English + other CEE languagePosition overview and Job Responsibilities:

  • Providing technical support and assistance to Fortinet certified partners and customers
  • Running real-time troubleshooting sessions with partners/customers
  • Testing and reproducing partner/customer issues in Laboratory
  • Working on escalations from Level 1 technical support team
  • Reporting Software/Hardware related issues to R&D department

Requirements:

  • 3+ years of experience in networking or security industry
  • In-depth knowledge of TCP/IP
  • Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitude
  • Ability to work in multicultural team environment
  • Quick learner

Desirable:

  • Familiar with dynamic routing protocols and its implementation (OSPF, BGP)
  • Experience with VPNs (IPSec, SSL, L2TP, GRE)
  • Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
  • Knowledge of database maintenance and SQL
  • Familiar with Web application security and vulnerabilities (experience with exploits is plus)
  • Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP,CCNA)

Education/nice to have:

  • Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
  • Master Degree in Electrical Engineering or Computer Science preferred