Manager Financial Operations

  • ZAGENO Inc
  • Berlin, Germany
  • 26/04/2021
Full time Data Science Data Analytics Big Data Data Management Statistics

Job Description

ZAGENO is hiring a Manager Operations to lead and improve our Finance Operations. The role includes building and operating an efficient process related to account payables, account receivables, and reconciliation. You will be working closely with our Finance department within ZAGENO. This role is part of our Operations department and reports into the Director of Operations.

The ideal candidate will have experience leading an operational team, building efficient processes, and is familiar with financial processes. S/he must maintain professional customer (supplier partner) interactions to interpret customer needs, provide solutions, and/or guide those needs to be addressed by the right stakeholders internally when necessary. As such, creative thinking and leadership in managing multiple projects across shared teams and resources while delivering on deadlines is a must.

If you enjoy working with other mission-driven individuals and are looking to make an impact on the life sciences industry, we encourage you to apply.

In This Role You Will:

  • Manage a team of up to 10 Operations Specialists with a focus on Finance Operations
  • Player-coach mentality to both lead and execute account payables and account receivables with high accuracy and speed
  • Monitor and drive team operational KPIs related to reconciliation accuracy and account receivables due in a transactional environment
  • Support and actively develop team members to improve KPIs and develop junior employees into leaders
  • Ensure team members' provide accurate information to ZAGENO customers and suppliers regarding their invoices
  • Assist leadership team to manage financial operations within the Ops team
  • Work with leadership to minimize unreconciled $ amount, overdue payables, and receivables, serve as first point of contact for any payment relevant questions internally.
  • Ensure all relevant communications and data are updated and recorded
  • Maintain a solid understanding of company products and services
  • Handle any escalation of supplier and customer payment issues.
  • Effectively communicate feedback across departments for improved customer and supplier experience
  • Help define process and system improvements to facilitate transactions volume scaling
  • Handle on ad-hoc projects/assignments
About You
  • Excellent written and verbal communication skills in English, German is a plus.
  • Excitement to learn & master our various platforms
  • 2+ years of people management experience in a customer service environment
  • Experience working with performance targets and motivating team members to exceed goals
  • Background in writing and providing feedback
  • Experience finding solutions for operational and people management challenges
Our Benefits
  • Working on a meaningful challenge with a positive impact on the scientific community
  • A professional and dynamic team with a global vision and mindset
  • An exciting, international working environment - we have more than 40 nationalities!
  • Staying healthy and fit is essential - we cover a part of your gym membership!
  • A learning & development budget to enable your ambitions to grow professionally in your field

At ZAGENO, our employees' health and safety are our top priority. We continue to monitor the (local) government and authorities’ guidelines to ensure a safe working environment. Therefore, all our employees are working from home.

All interviews and meetings are held online.Apply for this position

About us

ZAGENO is on a mission to accelerate scientific breakthroughs by streamlining laboratory supply purchasing processes with its award-winning, first-of-its-kind e-commerce platform. With over 10 million products available, ZAGENO makes online shopping for any research material convenient, efficient, and reliable. Backed by top tier venture capitalists including General Catalyst, we are on the path to becoming the next great Boston unicorn!
We’re all about those eureka moments when research scientists achieve a breakthrough - we all benefit. These successes only occur when everything comes together, which includes a well-resourced laboratory and less time spent ordering supplies and more time spent at the lab bench. Enabling this success is at the heart of ZAGENO, a life science marketplace, designed to simplify the process of providing research scientists what they need and when they need it. Learn more at

ZAGENO is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.