Technical Support Engineer HMP (m/f/d)

  • Berlin, Germany
  • 28/04/2021
Full time Data Science Data Analytics Big Data Data Management Statistics Software Engineering

Job Description


As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of et and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets state of the art systems and components for elemental and structural analysis.
For our Berlin office we are looking for our Handheld-Mobile-Portable business (HMP) for a
Technical Support Engineer HMP (m/f/d)


Summary:The Service Engineer performs assembly, testing, and troubleshooting of analytical instruments and sub-assemblies in accordance with documented procedures, work instructions, and specifications. Interfaces with Engineering on development and release of new products and features.Essential Functions:

  • Assembles, tests, configures, and troubleshoots analytical instruments and sub-assemblies.
  • technical support including but not limited to diagnostics, solution plans and training
  • Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.
  • Create, develop, and continuously improve the customer support knowledge database.
  • Provide technical input to the sales team in routine & non-routine sales cases.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Assembles and/or installs various electrical or electronic components where operation and sequence are specified by blueprints, wire lists, diagrams or previously established shop practices.
  • Assembly of printed circuit boards into electro-mechanical sub-assemblies.
  • Perform software installations and upgrades to software, implementing file backups, and configuring systems and applications.
  • Work in accordance with internal and regulatory safety requirements


  • Degree in Material Science, Geoscience, Physics, Chemistry, Electrical Engineering or a similar discipline, or able to demonstrate a similar level of knowledge and skill gained by practical experience.
  • A solid technical or scientific background gained in industry or academia.
  • The capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation and applications.
  • Able to experiment, test, diagnose, troubleshoot complex cutting-edge instrumentation using standard tools such as oscilloscope, multimeter, etc.
  • Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
  • The ability to communicate effectively at all levels with very good spoken and written English and German skills.
  • Experience with XRF will be an advantage.
  • A professional image and a very high standard of personal presentation.
  • Excel at continual learning in a rapidly advancing technological area.
  • A solid technical or scientific background gained in industry or academia.
  • Self motivated while flexible and able to work well with others and as a team.
  • Comfortable working in a dynamic, fast paced, high-tech environment.
  • Proven attention to detail and concern for a high standard of quality.