IT Product Manager (d/m/w)

  • Airbus
  • Friedrichshafen, Germany
  • 13/10/2021
Full time Data Science Data Engineering Data Analytics Big Data Data Management Statistics

Job Description

Airbus Defence and Space GmbH

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Job Description

A vacancy for a IT-Product Manager (d/m/w) has arisen within Airbus Defence and Space in Friedrichshafen. The successful applicant will join “Servic Desk / Service Management”.

Are you ITIL certified, enjoy data analysis and like to work in an international team?

Are you innovative and customer and solution oriented?

It is an exciting time to join the Information Management (IM) Team. IM is the Information Technology (IT) business enabler and unique IM Business Partner for Airbus Defence and Space.

As a central function, IM is involved in all business processes and enables technical as well as management careers. IM covers a wide range of state-of-the-art technologies and positions ranging from IT infrastructure, application support to governance or strategic consultancy. Especially for young talents IM offers best conditions for a successful career in an advanced and forward-looking environment.

Are you passionate for ITSM solutions, product management and interested in working in a diverse and international environment? Then join us as an IT-Product Manager!

Your role:

As an IT-Product Manager for ITSM with focus on reporting activities you will work in an international team and you will be responsible to analyze and specify requirements of stakeholders and support harmonization activities related to ITSM.

Besides that you will support all functional and/or technical integrations, processes and functionalities and manage deployment activities concerning the ITSM environments on an international base.
The national ITSM environments are underlying national security regulations which require a special mindfulness regarding the steering and management of such deployments from you.

Your responsibilities / tasks:

  • Plan and manage all ITSM operational activities (add, change, delete) related to reporting internationally in a harmonized way and coordinate/plan the provider activities, control of backlog
  • Capture, analyze and describe requirements of stakeholders within ITSM reporting perimeter, ensure that stakeholders are informed about the progress of their requests
  • Ensure standardized and harmonized processes and tool implementations for the ITSM solutions
  • Ensure best practices for design and implementation of new requirements
  • Focus on improved customer satisfaction and usability
  • Secure reaching EIS with minimum impact on the production environment and fulfilling the agreed business or contract requirements in quality and time
  • Support ITSM change processes within IM (ITIL)
  • Contribute to correctness and completeness of a system ensuring that solutions meet technical and (end)user requirements
  • Establish procedures for result analysis and reporting (national & aggregated)
  • Ensure the availability of structured, detailed and up to date documentation
  • Support effective, international communication within the team and between teams and service owners
  • Prepare and perform tool trainings
  • Support of continual improvement of the ITSM Service (international)
  • Perform detailed analyses to define and evaluate requirements and turn ambiguous data/reporting requirements into concrete improvement activities


  • Bachelor degree in IT service management or related discipline
  • 3 years of relevant quantitative and qualitative research and analytics experience
  • ITIL V3 Certification
  • Strong knowledge and experience with reporting packages (e.g. Business Objects), databases (SQL), IT Service Mgmt skills (BMC Remedy would be an additional asset)
  • Technical expertise regarding data models and data mining
  • Communication skills are important as most of the activities imply a good relationship with technical domains and other areas within IM organization
  • English (Negotiation Level)

Please apply for this vacancy at our careers site ( with your CV attached.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.