deeploi GmbH
80335 München-Maxvorstadt, Germany
Your mission
We are looking for a driven and experienced (Senior) AI Engineer (f/m/d) to join our team in Munich. In this role, you will design and build production-grade AI systems that power deeploi's intelligent IT workflows. You will take ownership of developing and deploying LLM-based automation solutions that reduce manual work, accelerate support processes, and enhance the experience of both our customers and internal teams.
Here are the detailed tasks:
Design and implement LLM-based ticket classification and intent extraction pipelines for Zendesk and Intercom contexts.
Build and maintain real-time recommendation and routing pipelines for supporting workflows.
Lead prompt engineering and model fine-tuning to ensure production-quality performance.
Develop MLOps infrastructure , including model serving, CI/CD, and monitoring for deployed systems.
Validate impact through clear KPIs such as reduced resolution times, improved...