Lenovo
Essen, Germany
The Premier Technical Support Manager role is a managerial position within the Lenovo Premier Support team based out of Essen, Germany. As a Lenovo Premier Technical Support Manager, you will have responsibility for delivering exceptional levels of customer service to our Premier support customer base. In this role, you will lead a team of Premier Technical Support Specialists to deliver best in class support to Lenovo Premier customers.
Over email, online chat and phone, your team will be accurately diagnosing reported problems within the client product portfolio (notebooks, desktops & tablets), dispatching parts and or an engineer to site as needed.As the primary owner of the technical support team, you have to keep the team’s technical skillset through continuous technical training, skills upgrading, and regularly sharing of best practice to upkeep professional service customer experience of the Premier Technical Delivery team.
Utilising the feedback from the...