e-bot7 brings artificial intelligence to companies and helps them achieve greater customer service efficiency. The system analyzes inbound messages, routes them to the right department and provides employees with accurate response suggestions. This reduces the average handling time by up to 80% and automates repetitive and recurring questions right after integration. The e-bot7 system is based on complex NLP algorithms, which are trained on historical customer service scripts. The NLP is constantly optimized during the operational use so that more and more inquiries can be processed more efficiently. The Agent + AI hybrid model ensures that no wrong answers are sent to customers and both the satisfaction of customers and employees is increased.