Techniker Krankenkasse
Hamburg, Germany
Are you fascinated by BI systems? Do you love working with numbers and dates? Do you enjoy working together cross-functionally? Then get involved with our 13-person team in analyzing company-relevant questions about the contact behavior of our customers. A particular focus is on service, quality and digitization aspects. Participate in the testing and application of innovative BI technologies and make the variety of information usable for the technicians.
Benefits:
35.5 hours a week
Employer-funded pension
30 days holiday
capital accumulation benefits
lifetime work account
Canteen
Subsidies for the job ticket
Company sport
Flexible working hours
Home Office
TK-Jobrad
Explanations
Your tasks
Recognizing and analyzing interactions between customer behavior and service standards across channels and topics and introducing recommendations for action
Design and further develop...