Zendesk
Homeoffice & More, Luitpoldstraße, Erlangen, Germany
Please note, to be eligible for this role you must be based in Berlin and hold the right to work in Germany.
This role will work on the exciting Zendesk AI Agent (Ultimate) product.
Ultimate were acquired by Zendesk in March 2024, we’ve become even more powerful.
Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.
THE ROLE:
We are looking for a Lead Data Analyst for our Analytics Core team here at Zendesk AI Agents.
This role in our newly created team will play a crucial role to build the foundation for future analytics and insight capabilities for our product. You will play a crucial role in identifying new ways to measure performance and key drivers, specifically in the context of generative bots, and enabling customers to continuously enhance the automation experience.
Additionally, you will work with Data Analysts and Data Engineers to define data requirements for our analytics platform...