GC Großhandels Contor GmbH

Your role – CX Data Analyst with real impact Are you passionate about data, customer insights, and digital products? Bring your analytical skills to the CX team and create measurable improvements for our customers – data-driven, transparent, and with foresight! This is what it's about specifically: Analysis of customer, usage, and behavioral data to identify patterns, trends, and optimization potential. Evaluation and quantification of qualitative customer signals (feedback, surveys, research) Development and execution of segmentation, funnel and churn analyses Development, enhancement, and monitoring of KPI dashboards and customer experience metrics Planning, execution and evaluation of hypothesis tests and A/B tests for data-driven decisions Preparation of reports, ad-hoc analyses and decision-making tools for departments and management. We would like you to: Completed studies in business informatics, computer science, statistics, data...