CX Data Analyst

Your role – CX Data Analyst with real impact

This is what it's about specifically:

• Analysis of customer, usage, and behavioral data to identify patterns, trends, and optimization potential.
• Evaluation and quantification of qualitative customer signals (feedback, surveys, research)
• Development and execution of segmentation, funnel and churn analyses
• Development, enhancement, and monitoring of KPI dashboards and customer experience metrics
• Planning, execution and evaluation of hypothesis tests and A/B tests for data-driven decisions
• Preparation of reports, ad-hoc analyses and decision-making tools for departments and management.

We would like you to:

• Completed studies in business informatics, computer science, statistics, data science or comparable qualification
• Several years of experience in data analysis, BI, product or customer analytics
• Excellent SQL skills, experience with BI/visualization tools and statistical analysis
• Knowledge of segmentation, funnel and churn analyses as well as hypothesis testing/A/B testing
• Analytical, data-driven thinking and strong communication skills; very good German, English desirable.
• Ideally, experience with customer experience metrics, Python, web analytics, or feedback platforms.
• German language skills are mandatory (at least C1 level).

Here's what you can expect from us:

• Flexible work model: Full-time or part-time from 30 hours per week and unlimited mobile working
• Responsibility for relevant CX analyses in a dedicated research team
• Direct collaboration with focus areas, IT, Business Services and Marketing
• Scope for data-driven prioritization and CX improvements
• Individual development opportunities and an open team atmosphere

Become part of our team!
Do you want to actively shape the customer experience through data, insights, and analysis? Then we look forward to receiving your application!

Contact persons: Marius Bruns & Kerstin Seidel, Alena Dreyer