Technical Support Specialist – DevOps / Backend / Data (m/f/d)

Since its foundation in 2007, Solactive AG has evolved into one of the world's most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Job Overview

Are you excited to bring expertise in technical support for mission critical applications? Leveraging past experience in data analytics, software development or DevOps. Are you motivated by the challenge of monitoring high performance financial instruments systems and resolving issues under pressure? If you want to leverage your technical and/or financial expertise in application support to make a tangible impact in the FinTech sphere, this role is for you.

Your Tasks

• Provide L1 and L2 support for our proprietary, high performance index platform, ensuring availability and reliability
• Monitor critical services across distributed environments, proactively analyzing logs and system behavior to detect and resolve issues
• Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data related inquiries
• Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence
• Conduct root cause analysis of complex system issues, proposing long term solutions and optimizations
• Support and validate platform changes through structured testing and quality assurance
• Continuously identify opportunities to improve monitoring, workflows, and support processes
• Document solutions, procedures, and best practices to strengthen organizational knowledge
• Mentor junior support staff and contribute to building a culture of operational excellence
• Support software deployment releases and pre-market checks during weekends

Your Profile

• Minimum of 5 years' experience in L2 application/technical support for complex financial, trading, or enterprise systems
• Strong technical expertise in system monitoring, log analysis, data analytics, and troubleshooting across distributed environments
• Solid knowledge of Linux, SQL, relational databases, and API interactions
• Experience with monitoring tools, job scheduling, and automation
• Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high pressure contexts
• Familiarity with Atlassian Suite (Jira and Confluence)
• Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact
• Interest in financial market data and complex application ecosystems
• Highly structured, proactive, and adaptable, with excellent communication skills in English and intercultural competence
• Demonstrated ability to lead support initiatives and process improvements
• Self-managed individual and eagerness to grow
• Software Development, Data Expert, or DevOps Experience is a big plus

Our Offer

• Global Team: Join our motivated international team at Solactive
• FinTech Excellence: Experience FinTech excellence at Solactive
• Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
• Special Benefits: Job ticket, access to corporate benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
• Community & Networking: Engage in our various networking events
• Professional Development: Grow both personally and professionally through our various training offers

Your Application

Interested? Don't miss your chance and directly apply online by clicking the “Apply now” button on our website and filling in the application form. Please make sure to also upload your CV, cover letter and relevant references. We are looking forward to hearing from you!
To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.
SOLACTIVE AG
German Index Engineering
Human Resources
Place of unity 1
60327 Frankfurt am Main
For further information, please visit: www.solactive.com/career/

About us

Solactive AG is a FinTech company operating globally and growing at a fast pace, headquartered in Frankfurt. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Flexibility, efficiency and providing the highest quality are at the heart and soul of our business philosophy. We are now hiring!