Job Description
Immediately | Neuss | Full-time | Permanent
Do you want to make a real impact with data? Do you recognize patterns in complex data landscapes and provide the foundation for decisions that improve processes and drive business forward? Then join our team in the area of system and process management and help shape the data-driven management of a dynamic assistance and insurance environment. In your role as a Reporting Specialist (m/f/d), you will support specialist departments, management, and clients with sound analyses, meaningful key performance indicators, and modern reporting solutions. You will work at the interface between operational departments, business intelligence, and corporate management.
Being there when customers of public insurers and the S-Finanzgruppe (Savings Banks Finance Group) need help – that has been the mission of Deutsche Assistance Service GmbH, a subsidiary of Deutsche Assistance Versicherung AG, for more than 30 years. With our numerous assistance services at home and abroad, covering all aspects of safety and mobility, we provide comprehensive telephone support. We handle not only the rapid and thorough assessment of claims, but also seamless claims processing and claims management.
This is what you will do with us:
Creation and further development of reports, dashboards, customer reports, and analyses for specialist departments, management, and clients. Analysis and preparation of telephony, service, performance, and claims KPIs. Development of new reporting concepts and optimization of existing reporting and analysis processes. Analysis of complex data sets in data warehouse environments and development of SQL-based evaluations and reporting solutions. Analysis of KPIs, identification of optimization potential, and derivation of well-founded recommendations for action. Close collaboration with specialist departments, business intelligence, clients, and external service providers.
You bring the following:
Completed studies in business administration, business informatics, data analytics, business intelligence, or a comparable qualification. Several years of professional experience in reporting, business intelligence, or data analytics. Experience in developing KPI systems, management reporting, and data-driven business management. Sound SQL knowledge and experience with reporting and analysis tools such as SAS Visual Analytics, SAS Viya, Crystal Reports, Microsoft Reporting Services, Power BI, or comparable solutions. Experience working with data warehouse structures and complex data landscapes. Ideally, experience in the assistance, insurance, service, or call center industry. Excellent analytical skills, a strong understanding of numbers and processes, and a solution-oriented mindset. Structured and independent work style, as well as strong communication and consulting skills when dealing with various stakeholders. Excellent written and spoken German and English skills.
Why this position is exciting:
High degree of creative freedom in the further development of reporting and analysis processes. Direct influence on operational and strategic decisions. Modern hybrid working methods with attractive remote work options.
More reasons to become part of our team:
In addition to a secure job with a permanent contract, you can expect: A future-oriented company within the Sparkassen-Finanzgruppe (Savings Banks Finance Group) with a collegial working atmosphere in a dedicated and reliable team; a modern hybrid work environment with attractive remote work options; 30 days of vacation and attractive compensation with 13 salaries; numerous internal and external career development programs for personal and professional growth; comprehensive social benefits and attractive extras: company pension plan, employee savings plan, discounted legal expenses insurance, free water and hot drinks, a monthly travel allowance, bike leasing, gym discounts, a variety of sports activities in our company sports club, summer parties and team events, and much more… our list goes on. There's definitely something for you! And of course, your colleagues are looking forward to welcoming you!
Would you like to become part of our team?
We look forward to receiving your application, including your earliest possible start date and salary expectations, preferably via our career portal.
Benefits at Shared Service GmbH
Further training opportunities
"Those who work for us shouldn't have to stand still."
We offer a wide range of training and further education opportunities to strengthen professional skills and specifically promote individual potential.
Online and in-person training, management program and management training, e-learning platform, expert circles, Next Step (development program for high-potential employees)
Health
"Health is not something to be taken for granted – but it is a value that we actively protect."
Whether it's an ergonomic workplace, health services or preventive care programs: We support you in staying physically and mentally fit.
Bike leasing offer, company social counselling
German assistance feeling
"Success arises from working together."
A collegial atmosphere, mutual support and strong team cohesion characterize our collaboration – both professionally and personally.
Welcome meetings, sports and company celebrations, after-work culture (location-specific), board events such as Board#compact and Board#Espresso, employee and team events
Statement on equal opportunities
Applications from people with severe disabilities and those with equivalent status under the German Social Code, Book IX (SGB IX), are expressly welcome. Applicants with equivalent qualifications will be given preference.
Do you have any questions? Contact us:
Christiane Mielke
Human Resources Department
bewerbung@deutsche-assistance.de 0211/5295-351
About ÖRAG-Gesellschaften
We, ÖRAG Rechtsschutzversicherungs-AG, headquartered in Düsseldorf, are a joint venture of public insurers and partners of the Sparkassen-Finanzgruppe (Sparkassen Finance Group). We are the central provider of legal protection insurance for private and corporate customers to public insurers and savings banks, with a nationwide multi-channel offering and modular legal protection modules for individual life situations and fields of activity. In the German legal protection market, we rank third in terms of volume and fourth in terms of premiums written. ÖRAG is part of the ÖRAG/Deutsche Assistance Group. This group has over 1,000 employees and 12 million customers. In addition to legal protection insurance, it offers comprehensive assistance and value-added services, as well as micro-insurance for public insurers and savings banks. ÖRAG is a rapidly growing company, and we are continuously looking for committed and motivated talent. With us, you can expect varied tasks in a team-oriented and modern work environment. Help us help people obtain their legal rights.