Specialist Data Analysis Aftersales (m/w/d) - 20260702

Suzuki Deutschland GmbH – your new employer is waiting for you!

• Location: Bensheim (Southern Hesse) - strategically positioned between the Rhine-Main and Rhine-Neckar metropolitan regions
• Team size: approximately 150 employees manage all activities across Germany.
• Product portfolio: Automobiles, motorcycles and outboard motors

Behind us stands Suzuki Motor Corporation (SMC) – one of the world's ten largest automakers, with 3.3 million vehicles produced. The continuous increase in sales and profits in recent years underscores our success.

Our brand identity rests on five pillars: enthusiasm, down-to-earthness, quality, sportiness and team spirit.

Join our successful Suzuki family as a "Specialist Data Analysis Aftersales (m/f/d)" and help shape our future. The Aftersales team is looking forward to your application and your expertise!

• Analysis and evaluation of relevant KPIs for aftersales performance in the automotive, motorcycle and marine product areas
• Data analysis & performance management
  • Responsibility for the sustainable increase in earnings of all business units and their contribution to the operating result (P&L)
  • Analysis and interpretation of all relevant after-sales KPIs to identify potentials, trends and areas for action for business development.
  • Creation of meaningful reports, dashboards and analyses including data-based recommendations for management and specialist departments
  • Analysis of KPIs for the areas of service, spare parts and accessories, supply chain, warranty, homologation, sales & marketing and dealer support
  • Preparation of reports and presentations, as well as close communication with other interfaces such as the headquarters in Japan, other European distributors, etc.
• Budget and price management
  • Planning, monitoring and control of after-sales budgets
  • Analysis of price trends as well as preparation and implementation of price adjustments
  • Assessment of the impact of price and market changes on revenue, margin and sales
  • Management of sales and marketing activities
  • Development and support of after-sales activities based on sound analyses for the development of medium- and long-term sales strategies with a focus on high-growth segments.
  • Performance measurement and derivation of concrete optimization measures
  • Analysis of dealer purchasing loyalty for product managers, the sales force and other departments.
• Support for dealers and key accounts
  • Conducting dealer and key account visits to build sustainable relationships
  • Analysis of the individual business situation and identification of growth potential
  • Development and implementation of measures for the active management of the after-sales business on site

• Successfully completed studies in the field of economics, business administration, data analytics, business informatics or a comparable qualification
• Several years of experience in data analysis, controlling, business intelligence or after-sales
• Ideally, knowledge of the automotive environment, especially in the area of ​​parts & accessories or aftersales.
• Excellent analytical skills and a strong understanding of numbers
• Proficient use of Excel, SAP and/or comparable BI and analysis tools
• Ability to process complex data in an understandable way and present it in a target-group-oriented manner.
• Strong communication skills and a confident demeanor towards internal and external stakeholders.
• Willingness to travel for visits to dealers and key accounts

Work environment and scope for creativity

• Dynamic international working environment with diverse and interesting tasks
• Personal responsibility for implementing your ideas in your area

Working time and rest

• Flexible working hours for an optimal work-life balance
• 30 days of annual leave

Comprehensive service package

• Above-average social benefits
• Group accident insurance with 24/7 protection
• Company health insurance
• Attractive leasing programs for vehicles

Infrastructure and accessibility

• Excellent transport links with direct access to two motorways
• Company parking spaces at the workplace
• Excellent infrastructure at the location

Compensation and financial benefits

The position is budgeted with an above-standard annual salary between €60,000.00 and €64,000.00 gross . Your individual classification within this range will be based on your professional experience and qualifications. Payment will be made in 13.5 monthly installments, corresponding to a monthly gross salary of €4,445.00 to €4,741.00 .

We look forward to receiving your application documents! Please note the following points when preparing your application:

• Complete application documents: CV, cover letter and relevant certificates or references in one PDF file
• Availability: Please indicate when you are available for the position.
• Salary expectations: Please state your salary expectations for this position.
• Contact details: Please ensure that your current contact information is included.

We look forward to hearing from you and reviewing your application!