Senior Specialist with a focus on AI at comdirect

• You identify, prioritize, and evaluate AI use cases along the customer journey and in internal processes, derive an impact-oriented AI roadmap for customer management, and thus ensure the implementation of momentum goals.
• You will further develop existing AI and self-service solutions such as voice dialogue systems, intelligent knowledge searches, and digital assistance solutions for customers and employees.
• You translate technical requirements into actionable AI solutions and manage their technical implementation together with IT and the regulatory units.
• You provide background information to make decision-relevant information available to management.
• You create business cases, forecasts, and management decision templates to assess efficiency potentials, customer benefits, and operational risks.
• You promote the safe, responsible and effective use of AI in customer management through training, workshops and target group-oriented communication.
• You actively commission and support the technical implementation of the requirements.
• You advise management on AI trends, regulatory requirements, opportunities and risks, and manage the resulting portfolio of measures.
• You will take over the management of cross-functional AI and transformation projects and ensure structured implementation until measurable results are achieved.

• You have a successfully completed degree with a focus on economics, mathematics, technology or a comparable field and possess a good understanding of banking processes.
• You have several years of experience in AI, data science, analytics, digitalization or transformation roles and have already successfully implemented AI or data-driven solutions in practice.
• You have in-depth knowledge of SQL, Python or similar technologies, as well as experience with analysis and visualization tools such as Tableau, Power BI or similar solutions.
• You are familiar with modern AI methods and applications, ideally from the fields of Natural Language Processing, Large Language Models, and Conversational AI.
• You have experience with cloud platforms such as Google Cloud, Microsoft Azure or similar environments and understand how AI solutions can be integrated securely, scalably and in compliance with regulations.
• You can explain complex technical and analytical issues in an understandable way, present them in a way that is appropriate for the target audience, and win over different stakeholders to find common solutions.
• You have experience in managing complex projects and work in a structured, reliable and solution-oriented manner.
• You have a strong understanding of responsible AI use, data protection, information security, and regulatory requirements.

Flexible working arrangements; Professional training and development; Friendly work environment; Diverse tasks; Work-life balance

Commerzbank is a leading bank for small and medium-sized enterprises (SMEs) and, with its comprehensive portfolio of financial services, a strong partner for corporate groups as well as private and business customers in Germany. We are a bank that distinguishes itself through fair and collaborative relationships among ourselves and with our customers. We value working in inspiring teams of people with diverse backgrounds. We offer them a creative environment and excellent development opportunities. Work-life balance is very important to us. And of course, we know that an attractive salary is also part of a good job.

Are you ready to start immediately, either full-time or part-time, in a strong team? Then we look forward to receiving your online application. For any questions, please contact Burkard Knak, Head of Customer Interaction Channels, at +49 4106 7042211.