Customer Data Analyst (m/f/d) - temporary

Introduction

Do you want to find out what motivates customers today and tomorrow? In the Customer Relations team, we keep a close eye on markets, purchasing behavior, and customer satisfaction. From this, we derive strategic insights to better align our decisions with our customers' needs. We work closely with various departments – with flat hierarchies and always on equal footing.

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Your tasks

As a Customer Data Analyst (m/f/d), you are responsible for the holistic analysis of customer data and behavior to provide our customers with the best possible shopping experience.
Specifically, this means:

• Developing solutions for emerging questions regarding customer data and behavior, from defining objectives to providing data-driven recommendations for action.
• Conception, support and statistical evaluation of test scenarios to demonstrate the success of different measures.
• Cross-channel analysis of the customer journey to better understand and optimize the interplay between digital impulses in the app and in-store purchasing behavior.
• Close collaboration and coordination with the Data Science department for the industrialization of data products and contact person for international interfaces in the area of ​​customer data analysis.

Your profile

• Several years of professional experience in (customer) analytics, e-commerce or CRM
• Good knowledge of the programming languages ​​Python and/or R. Experience with Databricks is a plus.
• Comprehensive knowledge of statistical methods and experience with machine learning
• Analytical, structured and methodically sound working style and ability to communicate complex content simply.
• Fluent German skills are absolutely required, as well as good English skills.
• The position is limited to a 2-year term.

We offer

We want your start with us to be worthwhile! That's why you'll benefit not only from above-average pay and all the social benefits of a large company, but also from our commitment to recognizing the diverse needs of our colleagues and developing solutions for balancing work and private life. A personal mentor will familiarize you with your job from day one and will be your contact person for all questions about the company. This will help you settle in quickly – and allow you to discover our collaborative work environment and individual professional development opportunities right from the start.

Your contact person in recruiting: Sophie Braun